Privacy Policy for B&R Construction Phone Assistant
At B&R Construction, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how information is collected, used, and handled when you interact with our phone assistant.
Information We Collect
When you call B&R Construction, we may collect:
- Your name and contact information (such as phone number or email, if provided)
- Details about your project or service request
- Any information you choose to share during the call
- Call recordings for quality and training purposes
How We Use Your Information
The information collected is used to:
- Respond to your questions and service requests
- Schedule appointments or follow up on inquiries
- Improve our customer service and communication
- Ensure quality assurance and staff training
Call Recording
Calls may be recorded to help us maintain service quality and improve our processes. By continuing your call, you consent to this recording.
How We Protect Your Information
We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure. Your information is only accessible to authorized team members and service providers who need it to perform their duties.
Sharing of Information
We do not sell or rent your personal information. We may share information only when necessary to:
- Provide services you’ve requested
- Work with trusted service providers who assist in our operations
- Comply with legal obligations
Data Retention
We retain information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Choices
You are not required to provide personal information, but doing so may limit our ability to assist you. If you would prefer not to have your call recorded, please let us know or use alternative contact methods.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact: